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TOLL FREE FOR USA-CANADA: 1-866-356-5524 (Call Us, English speakers crew) Business Hours: Monday to Sunday: 9 am 1 pm (by mornings) - 4pm - 8 pm (by afternoons) Peruvian Time Zone: GMT - 5 hours |
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2. Payment
of trek deposit: You will need to pay the trek deposit of US$200
per person at the time you are booking online,
We will send you details of how to pay the deposit when we confirm your trek
booking in the trek confirmation email:
* these are the fastest & most secure form of payments in Peru:
1.- by Western Union money transfer
2.- by the app Global66 On-Line
We do have a bank account in United States.
We will confirm your trek reservation by email very soon (ASAP) and at least
within a day.
Further details of how to send the deposit are included with our trek booking
confirmation email. The remaining balance is to be paid in our office at least
two days prior to your trek departure date. Payment can be made
only in cash US$, Euros, local currency (Peruvian
Soles), or American Express Travel Cheques (3% bank commision to convert it to
cash, to US$ or local currency (Peruvian Soles).
Next, choose the month, year, and day of your trip, then click 'BOOK NOW"
2. A free airport to hotel transfer is provided for groups of 01 person or more. Obviously if you want an airport to hotel transfer we will require your flight arrival details: Airline, flight number, expected arrival time and date. (to be confirmed at least 7 days in advance).
3. Student discounts: If you are claiming a student discount you must
send us a 'JPEG' scan of your student card by email within 03
days of us accepting your booking. Only a valid student card is acceptable. If you
cannot provide us with a scan of your student card within 3 days of us accepting
your booking we will charge you the standard adult trek price. We cannot
obtain the discount at a later date.
You MUST bring the student card to the office when you pay the trek balance and
take it with you on the Inca Trail as it will be checked several times by
government officials. Unfortunately no other forms of student identity are
acceptable (ISIC cards, international youth cards, teachers cards etc). If
you forget your student card or lose it then there is a risk that you may not be
allowed to start the Inca Trail. Many students have been turned away at the
start of the trek this year for not having a valid student card. (Note:
it is a rule to follow according the bookings regulations on the Inca trail
2026)
4. Child discounts: Children under 16 years and 11 months old receive a US$35
discount. If you are claiming a child discount you must send us a scan of your
child's passport (page containing photo and date of birth) by email within 3
days of us accepting your booking. If you cannot provide us with a scan of your
child's passport within 3 days of us accepting your booking we will charge you
the standard adult trek price for your child. (Note: it
is a rule to follow according the bookings regulations on the Inca trail 2026)
5. Children under 09 years
old receive a US$65 discount,
If you are claiming a children discount you must send us
a scan of your children's passport (page containing photo
and date of birth) by email within 3 days of us accepting your booking. If you
cannot provide us with a scan of your children's passport
within 3 days of us accepting your booking we will charge you the standard
Child trek price for your children. (Note:
it is a rule to follow according the bookings regulations on the Inca trail
2009)
SAE members: $15 discount per
person, it will be discount at the time of your final balance payment.(Please
show your SAE member card to our office crew once you are in Cusco
and you will get the discount)
6. If you have a hotel reservation in Cusco please include the name of
your hotel on the reservation form. This allows us to locate you if there are
any problems with your arrival. You will also be asked to confirm your hotel in
Cusco when you come to the office to pay the trek balance.
Andean Life Trek Cancellation Policy
1. The trek deposit must be paid prior to the date shown on the trek
confirmation email. Clients must email Andean Life to confirm that they have
paid the deposit. Failure to pay the deposit and/or inform us of the deposit
payment details before this date will result in automatic trek cancellation.
2. The trek balance must be paid in the Andean Life office prior to 8pm at least
2 days prior to trek departure. Failure to pay the trek balance prior to this
time will result in trek cancellation.
Note: If you really can not arrive 2 days before you start the trek, we
have to get an email from you in order to coordinate how you could pay the trek
balance.
3. Trek cancellations made between payment of trek deposit and 8pm 2 days prior
to trek departure date: Return of all payments made, less the trek deposit of
US$200 per person, less any costs associated with receiving and returning the
payment.
4. Trek cancellations made after 8pm 2 days prior to trek departure but prior to
boarding the bus on the morning of the trek:
(a) In the event that the trek is completely cancelled and none of the group
members depart: Refund of 35% of trek value. However not all of the refund will
be made in cash. Some of the refund will comprise your Inca Trail and Machu
Picchu entrance ticket, your bus ticket from Machu Picchu to Aguas Calientes and
your return train ticket from Aguas Calientes to Cusco (approximate value
US$170). Please note that the client will be responsible for changing the dates
of any of these tickets (if necessary) and any costs associated with such
changes.
(b) In the event that the client cancels their trek reservation but the rest of
the group continue on the trek: No cash refund. However we will give to your
Inca Trail and Machu Picchu entrance ticket, your bus ticket from Machu Picchu
to Aguas Calientes and your return train ticket from Aguas Calientes to Cusco
(approximate value US$170). Please note that the client will be responsible for
changing the dates of any of these tickets (if necessary) and any costs
associated with such changes.
5. Trek cancellations made after trek departure (ie once you have boarded the
bus): No refund.
-If any hiker, during the trek—whether on the first or second day—is unfit or unable to continue due to various reasons such as health issues, altitude sickness, or exhaustion, the Andean Life field staff will assist and guide them back to Kilometer 82, where the trek began. Depending on the situation, we can help them return to Cusco by bus or car, or they will take a train to Aguas Calientes. This ensures the client can recover and, once their health improves, rejoin the group to meet at the Inca city of Machu Picchu on the fourth day of the agreed itinerary.(On 2025, we did have more than 06 experiences like this) Please note that the client will be responsible for
any costs
associated with such new expenses such transportation by car or by train, hostel in Cusco or in Aguas calientes, etc.
*Such cases are extremely rare. In fact, more than 5,000 of our clients who continued have successfully completed and finished the Inca Trail to Machu Picchu.
In all instances of trek cancellation by the client Andean Life will provide
written confirmation of the cancellation and details of any payments lost so as
to be used in the event of any insurance claim made by the client.
We will confirm your trek reservation by email within a day.
We will require a trek deposit of US$200 per person at the time you are booking online. The
date by which the trek deposit has to be paid and details of how to pay the trek
deposit will be included in the trek confirmation email.
Single traveller booking are accepted and will share the tent with another hike.
Note: We provide the option foa solo or single traveller to add the cost of
US$30 and we will provide a single tent supplement during the 4 days trek.
